Troubleshooting

Common Customer Dashboard issues and how to resolve them

Troubleshooting flow

Access and login issues

Problem: Unable to access app pages

Checks:

• Verify account is active and has customer dashboard access.
• Confirm session has not expired.
• Retry in an incognito session to isolate browser cache issues.

Model invocation issues

Problem: 401 or authentication failures

Checks:

• Ensure bearer token uses a valid API key.
• Confirm key is not expired or revoked.
• Verify key belongs to the intended project.

Problem: model not found or unavailable

Checks:

• Confirm model appears in Models catalog.
• Validate the model identifier used in request body.
• Re-copy snippet from Use Model to avoid stale payload formats.

Observability issues

Problem: request succeeds but logs seem delayed

Checks:

• Refresh Metrics and Requests tabs.
• Verify time filter is wide enough to include recent calls.
• Confirm current project and model filters are correct.

Problem: usage appears inaccurate

Checks:

• Match project and time range selection with your test window.
• Verify whether alerts are based on token or cost thresholds.
• Export usage and compare against known request batch size.

API key management issues

Problem: key creation or edit fails

Checks:

• Ensure required fields are provided (name, project, expiry where required).
• Verify project exists and is selectable.
• Retry after clearing stale form data.

Escalation data to collect

Before escalating, capture:

1. Project ID or name.
2. Inference/request ID where applicable.
3. Timestamp (UTC), model name, endpoint path.
4. Error message and HTTP status code.
5. Related audit events around the same window.