Troubleshooting

Common API key module issues and how to resolve them

Use this guide to diagnose common issues in provider credentials, project keys, and cloud provider connections.

Provider Credential Issues

Provider list is empty

Cause: provider catalog did not load.

Fix:

• Reload the page and retry.
• Clear provider search input.
• Confirm backend provider endpoints are reachable.

Cannot create provider credential

Cause: required provider field is missing or invalid.

Fix:

• Review all required dynamic form fields.
• Validate URL/email formatted fields where required.
• Retry after correcting values.

Secret value not visible

Cause: value remains masked.

Fix:

• Use the eye icon to reveal.
• If copy fails, retry clipboard action in a secure browser context.

Project Key Issues

Create button remains disabled

Cause: one or more required fields missing.

Fix:

• Ensure Credential Name, Project, Set Expiry, and Set Max Budget are all set.

Invalid max budget

Cause: non-numeric or empty budget value.

Fix:

• Enter numbers only.
• Provide a positive value.

Expiry is incorrect

Cause: wrong expiry option selected.

Fix:

• Edit the key and select the correct value (30 or 60 days).

Cloud Provider Issues (Dev Mode)

Cloud Providers tab not visible

Cause: environment does not have dev mode enabled.

Fix:

• Confirm environment configuration for dev mode.

Unable to connect provider

Cause: provider-specific required field missing or invalid.

Fix:

• Reopen Connect To Cloud and review all required inputs.
• Validate credentials with cloud provider independently.

Deletion and Recovery Notes

• Deletions require confirmation in the drawer flow.
• If a key was removed accidentally, recreate it and rotate consumers to the new value.